Returns & Exchanges

Sometimes something just isn’t quite right. Eligible purchases may be returned according to the guidelines below.

Online Purchases

Returns

Regular-priced items purchased online may be returned by mail for a refund within 14 days of delivery.

Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Online purchases may also be returned at any store location within 14 days for exchange or store credit. Refunds for online purchases cannot be processed in store.

Exchanges

Online purchases may be exchanged at a any store location, subject to availability.

For exchanges by mail, return the original item and place a new order for the size or colour you require. The new order is considered a separate purchase and is subject to the shipping rates and free shipping threshold in effect at the time it is placed.

In-Store Pickup Orders

Orders placed online for in-store pickup may be returned for exchange or store credit within 14 days of the date the order is ready for pickup.

Refunds are not available for in-store pickup orders.

For return purposes, the 14-day period begins when you are notified that your order is ready for pickup, not when the order is collected.

In-Store Purchases

Regular-priced merchandise purchased in store may be returned for store credit within 14 days of purchase.

Refunds are not available for in-store purchases.

Return & Exchange Conditions

All returns and exchanges must meet the following conditions:

• Items must be unworn, unused, unwashed and unaltered.

• All original tags must remain attached.

• Proof of purchase is required.

• Items must be returned within the applicable return period.

Items showing signs of wear or use will be refused and will not be eligible for a refund, exchange or store credit.

For mailed returns that are refused because they do not meet our return conditions, the customer is responsible for the cost of having the merchandise shipped back to them.

Final Sale

The following items are final sale and are not eligible for return, exchange or store credit:

• Sale merchandise

• Items purchased using a discount code

• Jewelry

• Self-care products

• Bodysuits

• Intimates

• Hosiery

Holiday Returns

Eligible items purchased between November 15 and December 24 may be returned until January 8 of the following year.

All regular return conditions and final sale exclusions continue to apply.

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Shipping & Delivery

Processing Times

Orders are processed within 3 to 5 business days.

Once your order has shipped, tracking information will be sent by email.

Estimated delivery within Canada is 3 to 7 business days after shipment.

Estimated delivery to the United States is 7 to 14 business days after shipment, depending on destination.

Shipping Within Canada

Free standard shipping is available on Canadian orders of $175 or more, after discounts and before tax.

For orders under $175:

New Brunswick, Nova Scotia, Prince Edward Island, Quebec and Ontario: $14.95

Newfoundland and Labrador, Manitoba, Saskatchewan, Alberta and British Columbia: $19.95

Free in-store pickup is available at store locations.

Original shipping charges are non-refundable.

United States Shipping

Shipping rates to the United States are calculated at checkout based on destination.

Customers are responsible for any applicable duties, taxes, customs charges or import fees.

Any duties, taxes or fees incurred by LORDON on returned packages from the United States will be deducted from the final refund amount.

Incorrect or Defective Items

If you receive an incorrect item or believe an item is defective, please contact us before returning it.

Once the issue has been confirmed, we will arrange the appropriate return or replacement and cover the applicable shipping costs.